Frequently Asked Questions
What is your return policy?
At 24K Creations, customer satisfaction is our top priority. Please review our return policy below:
- Customized Merchandise: All custom-made items are final sale and cannot be returned or exchanged. Due to the personalized nature of these products, we are unable to offer refunds or accept returns for any customized merchandise.
- Non-Custom Items: If you are not completely satisfied with your non-custom purchase, you may return the item within 30 days of receiving it for a full refund. The item must be unused, in its original condition, and packaging. Please note that the customer is responsible for any return shipping costs.
If you have any questions or concerns about your order, feel free to contact us at twenty4kcreations@yahoo.com. We’re here to help!
How long does shipping take?
Shipping times vary depending on your location and shipping method selected. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for an additional fee. Please refer to our shipping policy for more information.
Do you offer international shipping?
No, we do not offer international shipping.
How does customization work?
Tumbler Customization Process
At 24K Creations, we make creating your perfect custom tumbler easy! Follow our simple process below:
- Choose Your Tumbler
Select the tumbler style and size that best fits your needs from our range of high-quality options. We offer various sizes, colors, and finishes to suit any taste. - Design Your Custom Look
Once you've chosen your tumbler, it’s time to get creative! You can provide your own artwork, logo, name, or a special message. Need inspiration? We can help design something unique just for you! Simply upload your design or describe what you have in mind, and we'll bring it to life. - Review and Confirm
After we’ve prepared your custom design, we'll send you a digital proof for review. This is your opportunity to ensure everything looks just right. Once you approve, we’ll begin the production process. - Production and Quality Check
We carefully handcraft each tumbler to ensure the highest quality. Your customized tumbler is printed, inspected, and carefully packaged before shipping. - Receive Your Custom Tumbler
Once your tumbler is ready, we’ll ship it directly to your door! Enjoy your one-of-a-kind creation or gift it to someone special.